Hansen Supply Company

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LIVE SUPPORT

M-F; 7:30am - 4:30pm PST

800-782-1235

or email: info@HansenSupply.com

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hansen supply tech support

Tech Support for Roland Printers, Brady printers and Engraving Systems.
Need help setting up your system or troubleshooting an issue? Our experienced technicians and training associates are ready to assist. Whether you purchased your machine from Hansen Supply or not, we can help.

Getting Started
Collect information from your machine including the model number, serial number and a description of the problem. This will help us determine warranty status and designate the proper technician for your equipment.

Contact Us
Call 800-782-1235 or email info@hansensupply.com to obtain assistance with your machine.

Repair
For customers that cannot be helped remotely our field service technicians are available to assist. In most cases warranty repairs cover travel, parts and repair time. In the event your machine is not under warranty an on-site visit can be purchased. Most smaller machine repairs such as Brady portable printers or Roland engravers are handled with a depot repair ticket. Please contact tech support to obtain a repair ticket and shipping information.

Training
Hansen Supply offers onsite training and setup for most products. Give us a call to schedule training. If onsite visits are not possible we can also offer remote phone training or remote computer access to get you going. We often provide training days in our facility to get your team familiar with engraving, printing, lamination or other production related tasks. 

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