hansen supply tech support

Contact Us

Call 800-782-1235 or email info@hansensupply.com

Tech Support for Roland Printers, Brady printers and Engraving Systems.

Need training or maintenance on your Roland printer in Seattle, Portland or Phoenix? Need help troubleshooting an issue on an engraving machine? Our experienced technicians and training associates are ready to assist. Whether you purchased your machine from Hansen Supply or not, we can help.

Getting Started

Collect information from your machine including the model number, serial number and a description of the problem. This will help us determine warranty status and designate the proper technician for your equipment. While we try to service products nationwide, some products such as Roland printers we only service in Washington, Oregon, Idaho and Arizona.


For customers that cannot be helped remotely our field service technicians are available to assist. In most cases warranty repairs cover travel, parts and repair time. In the event your machine is not under warranty an on-site visit can be purchased. Most smaller machine repairs such as Brady portable printers or Roland engravers are handled with a depot repair ticket. Please contact tech support to obtain a repair ticket and shipping information.

Is your Roland printer down? Roland printer repair service in Arizona, Oregon and Washington can happen very quickly. Please give us a call.


Hansen Supply offers onsite training and setup for most products. Give us a call to schedule training. If onsite visits are not possible we can also offer remote phone training or remote computer access to get you going. We often provide training days in our facility to get your team familiar with engraving, printing, lamination or other production related tasks.