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Terms and Conditions of Use

Only by agreement to the Terms and Conditions outlined in this section is permission granted to use the HansenSupply.com web site and e-commerce software.


All compilation and content of this website, including its assembly, design, text, illustrations, photographs, logos, etc., is the intellectual property of Hansen Company or their respective suppliers -- and constitutes copyrighted material, trademarks and/or trade dress. This website and its contents may be used only for personal, noncommercial use. Any reproduction of any artwork material on this website is strictly prohibited without advance written permission from Hansen Company.

All violations will be pursued to the limits of the law. All worldwide rights, titles and interests are reserved.

Limited Liability

This website and its content are provided on an "as is" basis without any warranties of any kind, either express or implied, as to the website's operation or content. To the fullest extent permitted by law, Hansen Company disclaims all warranties, express or implied. Hansen Company will not be liable for damages of any kind arising from your use of or inability to use this website.

Software Available on this Website

Any software that is made available to download from this website ("Software") is the copyrighted work of Hansen Company, Macromedia, Inc., Adobe Systems, Inc., Microsoft Corporation, and/or their respective suppliers. Use of the this web site and the software contained herein is governed by the terms of this agreement.

Hansen Company hereby grants to the User a personal, nontransferable license to use the this website and included Software for viewing and otherwise using this website in accordance with these terms and conditions, and for no other purpose.

Please note that all computer programming code contained in this website, is owned by Hansen Company and/or its suppliers and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

Shipping Information, Return Policy, Sales Tax and Shipping Rates

Orders placed before 1pm Pacific Time are processed and shipped the same business day. You can always expect superior processing and on-time delivery from Hansen Company.

Hansen Supply reserves the right to adjust shipping rates quoted in the shopping cart to account for miscalculations and errors in the UPS rate calculation tool. These miscalculations occur do to oversize packaging and mismarking of residential addresses in the UPS system. Before the products are shipped Hansen Supply will contact the customer to discuss discrepancies in shipping charges.

Free Shipping Policy Notes:

Free UPS Ground Shipping applies to most online orders over a specified dollar amount excluding LTL freight and other large bulk items. If a product is excluded a customer service rep. will contact you to discuss discounted shipping options. HansenSupply.com reserves the right to discontinue or adjust the free shipping qualifier at any time.

Sales Tax

HansenSupply.com collects sales tax for customers within Washington state. To comply with the new Washington State sales tax law effective July 1, 2008 HansenSupply.com will not be able to provide an opportunity to enter a 4 digit zip code. All online orders will be charged the highest applicable tax rate for the shipping destination zip code. All sales tax will be remitted to the state. Hansen Supply does not charge sales tax to customers outside of Washington State.

International Customers

Customers outside the United States can contact us by e-mail or phone for international orders.

Shipment Confirmation

We will send a confirmation email notice to the billing party’s email address as soon as your order ships. A tracking number will be provided for all UPS shipments. Additionally, you may track your UPS shipments anytime simply by clicking on the track orders button in the my account section of HansenSupply.com. Orders shipped UPS freight or UPS commercial service may be available for tracking, but are not guaranteed.

Return Policy

Hansen accepts authorized returns up to 30 days from the date of purchase. A 15% restocking fee will apply for all products. All returns are shipped at buyers expense. If an order was not correctly filled please notify customer service within 15 days of the purchase. Used machine consumables may not be returned unless authorized from Hansen Supply. All equipment including printers, engravers, laminators, cutters and similar items are non refundable. Partial Rowmark products such as quarter or half sheets are nonreturnable unless authorized from Hansen Supply. All custom products are nonrefundable. Please contact customer service before returning items to receive an authorization number to help expedite the process. Customer service can be reached at (800)782-1235.